“My confidence is shaken”

Fresh case of abuse at city nursing home prompts outsider review
David Reevely, The Ottawa Citizen

An outside investigator will look for systemic failures in Ottawa’s city-run nursing homes after another three workers were fired Thursday morning over the “disturbing and offensive” verbal abuse of a resident. It’s the third time in a year that the city has fired nursing-home workers for mistreating patients, and just a week after the top managers responsible for the four municipal centres promised city councillors that they were on top of things.

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