How to make a complaint

Joanne Laucius, The Ottawa Citizen

The Ministry of Health and Long-term Care’s inspectors conduct three different kinds of inspections.  Comprehensive inspections assess residents’ satisfaction and homes’ compliance with legislative requirements. Typically, this requires a team of three or four inspectors examining a home over an eight-day period. The inspection also includes checks for a number of mandatory protocols, such as medication and fire prevention.

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