Complaining is crucial to functioning long-term care system, author says

Elizabeth Payne, The Ottawa Citizen

Complaining about abuse and neglect of loved ones in long-term care is “the most caring thing” a family can do, says author Lise Cloutier-Steele. But people who make complaints should be prepared for retaliation. It happened to the Ottawa author when her father was in an Ottawa long-term care home and she wrote about it to help other families going through similar experiences. “The reality is that even though caregivers are well within their rights to report systemic abuse and neglect at a (long-term) facility, backlash may follow,” wrote Cloutier-Steele. “This, in spite of the fact that there are Ministry of Health and Long-term Care notices posted throughout care institutions urging caregivers to report their concerns.”

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