Currently Browsing: Resources

Backlash – What can happen to relatives who complain about sub-standard care in long-term care institutions and what to do about it

A report from a caregiver’s point of view
Lise Cloutier-Steele, March 2017

You can download the full the article by clicking on the following icon…


Concerned Friends of Ontario Citizens in Care Facilities

140 Merton Street, 2nd Floor
Toronto, Ontario M4S 1A1
Telephone answering service: (416) 489-0146
Toll-free: 1 (855) 489-0146

Concerned Friends of Ontario Citizens in Care Facilities is an organization that was founded more than 30 years ago. It is a non-profit corporation and registered charity dedicated to the reform of the long-term care system and the improvement of quality of life for residents of care facilities. The organization is supported by membership and donations without government funding. Its activities are undertaken entirely by volunteers, and its mission is to: 1) advocate for a quality long-term care system that meets the needs of residents, families and staff;  2) address issues of quality physical and emotional care, and the general conditions facing Ontario residents of long-term care; 3) bring concerns to the attention of the general public and the provincial government to effect constructive changes in statutes and regulations; 4) provide information to families of residents in long-term care facilities concerning residents’ rights and responsibilities under government legislation, and 5) help families advocate on behalf of their relatives in long-term care facilities.

If you have a loved one in care and you need help, you have friends:

How NOT to DIE

Discover the foods scientifically proven to prevent and reverse disease

by Michael Greger, M.D. with Gene Stone

Available in Canada, ISBN 978-1-250-06611-4

Dr. Greger is the founder of, and his book reveals the groundbreaking scientific evidence behind the only diet that can prevent and reverse many of the causes of disease-related death.The simple truth is that most doctors are good at treating acute illnesses but bad at preventing chronic disease. The fifteen leading causes of premature death – illnesses such as heart disease, cancer, diabetes, Parkinson’s, high blood pressure, and others – claim the lives of 1.6 million Americans annually.This doesn’t have to be the case. By following Dr. Greger’s advice, all of it backed up by strong scientific evidence, you will learn which foods to eat and which lifestyle changes to make to help prevent or fight these diseases and to live longer.

Program on caregiving community

TVO’s The Agenda with Steve Paikin
December 3, 2015

The Agenda with Steve Paikin is TVO’s flagship current affairs program. It engages public-minded individuals in current affairs and social issues in an absorbing and insightful manner, and in the medium of their choosing. Broadcast weeknights at 20:00 and 23:00, The Agenda is also available online anytime in audio and video podcast at iTunes, and streamed in our video player and on YouTube. Follow us on Twitter and Facebook.

On December 3, 2015, The Agenda explored issues of Canada’s growing caregiving community. Those giving care to ill family and friends often become ill themselves. The Agenda looks at Ontario’s growing number of “hidden patients.” The program features experts sharing a wealth of information on the subject and highlights several excellent resources and contacts for caregivers in need of help and support.

View the video on this segment here:

CTV News Video: W5 nursing home investigation reveals 1,500 cases of staff-to-resident abuse in one year

CTV’s W5 Investigative Report

Over the course of a one-year investigation, W5 uncovered 1,500 cases of staff-to-resident abuse and neglect in nursing homes across Canada in 2013. That number is likely higher due to under-reporting of incidents. W5 obtained the data by filing access-to-information requests with 42 provincial, territorial and regional health authorities seeking statistical information and incident reports of staff-to-resident abuse for the 2013 calendar year. Behind the sad statistics are the stories that become sadder when they’re investigated and the details become known. In the April 11 report, three stories are reported in detail, beginning with the story of Helen MacDonald, resident at St. Joseph’s at Fleming in Peterborough, ON. Her story gained national prominence when her son, Camille Parent, exposed staff misconduct captured by a hidden camera he installed after nobody at the home could explain his mom’s black eye and bruising.

You can view the televised report here: