Care homes ban relatives who complain

Sangita Myska, BBC Health News

Hundreds of care homes are banning relatives from visiting elderly residents over complaints about quality of care, the BBC’s Victoria Derbyshire programme has learned. A Somerset care home prevented a man from visiting his 93-year-old father after he complained about the poor quality of care of his father who is blind and has cancer. And the children of a woman in a home in Essex say she was evicted after they made a complaint.

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Note: Banning relatives who complain of substandard care in long-term care institutions is happening in Ottawa and in other cities across the country. The experience of many Canadian caregivers is very similar to that of the UK caregivers featured in this article.